Booking Terms & Conditions

Effective date: July 19, 2021

By placing a booking with us (Fonte Martino Guest House & Estate) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us prior to making a booking.

  • To place a booking with us the lead guest must be at least 18 years of age. The maximum number of guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only checked-in guests are permitted to use the property and its facilities.  To protect the privacy of our guests, outside visitors are not permitted.
  • In order to provide the most refined and relaxing experience possible, we cater primarily to adults.  However, we can accommodate those 16 or older with adult supervision.
  • To secure a booking we require a deposit to be paid in advance equal to 25% of the total stay. (The deposit for Group bookings or more than one suite is non-refundable.)  Deposit payments must be cleared funds before a booking can be confirmed. Deposits are only refundable under the conditions set-out under the section Cancellation, Returned Deposit & Non-Arrival Conditions.
  • Deposit payments are made online using a valid credit/debit card (Visa, Mastercard, or American Express). The balance can be paid by credit/debit card, cash, or Fonte Martino Gift Card.   Payment of your booking balance is due prior to departure.
  • If paying by credit card, you authorize Fonte Martino Guest House & Estate to charge your credit card the deposit, balance, and/or penalty in accordance with the stated and accepted cancellation terms and conditions listed. This authorization is irrevocable.  The holder takes charge of all civil and penal liability in case of incorrect details.  By sending your Credit Card information you accept these terms and conditions.
  • Your credit card information is processed securely by the online reservation system.
  • All room rates are quoted in euros (€) per night, are double occupancy (except where noted), and include tax. For additional guests, additional fees may apply.
  • A tourism tax will be charged as required by law. The tourist tax in accordance with Council Resolution No. 91 of November 30, 2011 has been in force since February 1, 2012.  The revenue from this tax is used for the promotion and support of cultural and tourism initiatives within Montepulciano.  The tax is payable by non-residents and the amount is €1.00 per person per night.
  • All guests agree to respect the privacy and peace of all other staying guests, neighbors and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honoring this agreement or causing a disturbance to other guests, neighbors or the owners.

Cancellation, Returned Deposit & Non-Arrival Conditions

The following cancellation policy applies to direct reservations only.  Reservations made through other online booking sites or travel agencies are bound by their policies.

Fonte Martino is a boutique bed and breakfast where every guest reservation is special to us. We understand that unforeseen circumstances may occur that prevent scheduled travel, which is why we recommend Travel Insurance.

We are a family-owned small business and because of our intimate setting and limited number of suites, in the unlikely event that you must cancel, the following conditions apply:

Our standard cancellation policy:

  • Cancellations received more than 28 days prior to arrival: Full deposit refund.
  • Cancellations received 28 days or less prior to arrival: The remaining reservation amount due will be charged to the credit card on file. 
  • Requests to reschedule or modify a reservation 28 days or less prior to arrival cannot be accommodated.

Our standard cancellation policy for Group Bookings of more than 1 Suite:

  • Group cancellations received more than 45 days prior to arrival: Full deposit refund.
  • Group cancellations received 45 days or less prior to arrival: The remaining group reservation amount due will be charged to the credit card(s) on file. 
  • Requests to reschedule or modify a group reservation 45 days or less prior to arrival cannot be accommodated.

We strongly recommend Travel Insurance to protect you in case of any unforeseen circumstances.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings, and smoking (we are a non-smoking property). Any accidental damages should be reported as soon as possible in order to minimize damage and associated costs.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belongings before check-out.  We may offer to mail lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Guests accept that they park their vehicles at their own risk.

Wi-Fi Fair & Appropriate Usage Policy

Where Wi-Fi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.

Your Personal Details & Privacy
We require registry of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers.

Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third-party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here.