Frequently Asked Questions

Please browse the Frequently Asked Questions for information about our policies and guest accommodations. If you have any additional questions, please don’t hesitate to contact us.

CHECK-IN TIME: BETWEEN 3PM and 6PM
To assist with your welcome, we would very much appreciate your approximate arrival time.

CHECK-OUT TIME: 11AM
We kindly ask that guests check out on time so we are able to prepare to welcome new guests.

If you need to arrive outside our check-in hours, we are happy to accommodate your request with prior notification. Simply contact us.

There is a 2-night minimum stay.  We always encourage our guests to extend their stay with us!

To secure a booking we require a deposit to be paid in advance equal to 25% of the total stay.

Deposit payments are made online using a valid credit/debit card (Visa, Mastercard, or American Express).  The balance can be paid by credit/debit card, cash, or Fonte Martino Gift Card.

Payment of your booking balance is due prior to departure.

Read full Booking Terms and Conditions

Cancellation Policy:

The following cancellation policy applies to direct reservations only.  Reservations made through other online booking sites or travel agencies are bound by their policies.

Fonte Martino is a boutique bed and breakfast where every guest reservation is special to us. We understand that unforeseen circumstances may occur that prevent scheduled travel, which is why we recommend Travel Insurance.

We are a family-owned small business and because of our intimate setting and limited number of suites, in the unlikely event that you must cancel, the following conditions apply:

Our standard cancellation policy:

  • Cancellations received more than 28 days prior to arrival: Full deposit refund.
  • Cancellations or No-Shows received 28 days or less prior to arrival: The remaining amount due will be charged to the credit card on file. 
  • Requests to reschedule or modify a reservation 28 days or less prior to arrival cannot be accommodated.

Our standard cancellation policy for Group Bookings of more than 1 Suite:

  • Group cancellations received more than 45 days prior to arrival: Full deposit refund.
  • Group cancellations or No-Shows received 45 days or less prior to arrival: The remaining amount due will be charged to the credit card(s) on file.
  • Requests to reschedule or modify a group reservation 45 days or less prior to arrival cannot be accommodated.

We strongly recommend Travel Insurance to protect you in case of any unforeseen circumstances.

Read full Booking Terms and Conditions

Yes. We are pleased to offer our seasonal homemade organic breakfast each morning served on our terrace overlooking Montepulciano.  Choosing the freshest fruits and vegetables from our very own organic gardens and combining those ingredients with only the best produce, meats, and cheeses sourced from local organic farmers, no two breakfasts are ever exactly the same…

If you prefer a private breakfast in your suite, we are pleased to provide this for you at no additional charge.

Daily housekeeping is completed on vacated suites before 12:00pm.

If you would like to help reduce the environmental impact by declining daily housekeeping, please place the Do Not Disturb sign on your door.

Comfort and Safety Best Practices

  • We strive to maintain the highest quality standards in cleanliness
  • Daily housekeeping services with a 100+ point checklist
  • Linens laundered at 95C/203F to ensure freshness and cleanliness

Yes.  Guests are welcome to leave their luggage with us and then explore Montepulciano while their suite is being prepared.

In order to provide the most refined and relaxing experience possible, we cater primarily to adult clientele and welcome guests 16 years and over.

Although avid animal lovers, we regret that we are unable to accommodate pets.

We are committed to promoting health and wellbeing for our guests, therefore smoking or the use of electronic cigarettes are not permitted.

Yes.  We offer complimentary private on-site parking.

Depending on the season, transportation options can be limited in the Tuscan countryside.  We advise all of our guests to have a rental car when visiting Fonte Martino.  If needed, we can suggest a car service for pre-arranged transfers.

Yes.  We provide complimentary Wi-Fi access inside all suites and throughout the grounds of the estate.

Yes.  All suites have state of the art underfloor heating & air conditioning.

The tourism tax in accordance with Council Resolution No. 91 of November 30, 2011 has been in force since February 1, 2012.  The revenue from this tax is used for the promotion and support of cultural and tourism initiatives within Montepulciano.  The tax is payable by non-residents and the amount is €1.00 per person per night.

Yes.  We provide laundry service for our guests using a trusted service.

Yes.  We have many options for your fitness needs.  We’ve designed a special space on the upper hill of the estate.  It is outdoors and has a panoramic view of Montepulciano and the Tuscan countryside.  Ideal for yoga and meditation (mats provided).  We also provide small weights.  In addition, there is eBike rental services right in town and for those preferring more leisurely exercise, enjoy our Bocce Ball court!

Yes!  We are delighted to host your group for your special event.  Please contact us directly at:  +39 329 1567491 or Email:  [email protected] to discuss your needs.